So the dealership ordered an oem part in addition to the different aftermarket part they already ordered. They have not replaced the axle yet. They are figuring they might as well just replace the axle with an oem part because if the new aftermarket axle does the same thing then they have to change it again.
I'm not paying for the $155 difference in cost of the oem axle so we'll see how that goes. I am scheduled to bring the car in Tuesday at noon. Apparently no other mechanic there can work on it but the one that did the original work. Not sure why that is.
No mention of the "special tool" this time
I realize these things can happen at any garage but people go to a dealership and pay more
for experience and knowledge regarding their car's brand and model. If this was warranty work, you wouldn't have a choice but to go to the dealership. Corporate Mazda should overlook their service departments better because this isn't acceptable on any level. I'm sure at least half of automotive industry dealerships operate this way but that still doesn't make it right.